FREQUENT QUESTIONS
Below you will find our FAQs. If you still have questions or want to ask about our personalized services, contact us directly at our email and we will assist you shortly.
FAQs
What is Octarine?
We are an online Mexican lifestyle brand that will create experiences through art, connecting artists, their works and design objects through our platforms, generating a solid and wide network of collaborators.
How to make a purchase?
1. Choose the work of art that you like, select the size and the printing, mounting or framing material in which you would like to receive the work (Review materials section for more information).
2. Add it to your shopping cart. You can continue shopping or generate your order.
3. If you want to place the order for the product(s), click on the cart icon at the top right. There you can view the products in your shopping cart and select See your cart.
4. Check that the products are correct and click Checkout.
5. Add the address where you want to receive your order.
6. Select the shipping method.
7. Select the payment method.
8. Click continue and process your payment.
9. You will receive a purchase confirmation email and later we will send you an email when your purchase leaves our warehouse, with its tracking guide and parcel service.
10. You receive the package.